Connect2Group

CASE STUDY OVERVIEW

<div style="max-width:1000px;margin:0 auto;font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;color:#282829;"><div style="background:#f2f6dd;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="font-size:0;line-height:0;"><div style="display:inline-block;vertical-align:top;width:58%;min-width:280px;box-sizing:border-box;padding-right:clamp(0px,4vw,40px);margin-bottom:24px;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-transform:uppercase;background:#70d44a;color:#282829;padding:3px 7px;margin:0 0 14px 0;">Case study</div><h1 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(30px,4.8vw,46px);line-height:1.1;color:#282829;margin:0 0 18px 0;">A phone system Connect2Group <span style="color:#70d44a;">can finally rely on.</span></h1><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:1.6;color:#282829;margin:0 0 18px 0;text-align:left;"><span style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:19px;line-height:1.5;background:#70d44a;color:#282829;padding:2px 6px;-webkit-box-decoration-break:clone;box-decoration-break:clone;">From four or five suppliers down to one, with Microsoft Teams Calling across all three sites.</span></p><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:17px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">Connect2Group is a not-for-profit that supports people with disability through personalised, collaborative support. With around 100 staff across three sites, and plenty of them working out in the field, the phones simply have to work.</p></div><div style="display:inline-block;vertical-align:top;width:42%;min-width:260px;box-sizing:border-box;padding-right:0;"><div style="background:#ffffff;padding:24px 26px 14px 26px;box-sizing:border-box;"><div style="width:100%;height:90px;background-image:url('https://www.goodtel.com.au/assets/images/REPLACE-WITH-CONNECT2GROUP-LOGO.png');background-size:contain;background-repeat:no-repeat;background-position:left center;margin:0 0 16px 0;">&nbsp;</div><div style="border-top:1px solid #cfd6b0;padding:10px 0;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;line-height:1.4;color:#282829;margin:0 0 2px 0;">Organisation</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.35;color:#282829;">Connect2Group</div></div><div style="border-top:1px solid #cfd6b0;padding:10px 0;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;line-height:1.4;color:#282829;margin:0 0 2px 0;">Sector</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.35;color:#282829;">Disability support</div></div><div style="border-top:1px solid #cfd6b0;padding:10px 0;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;line-height:1.4;color:#282829;margin:0 0 2px 0;">Team</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.35;color:#282829;">Around 100 staff</div></div><div style="border-top:1px solid #cfd6b0;padding:10px 0;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;line-height:1.4;color:#282829;margin:0 0 2px 0;">Sites</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.35;color:#282829;">3</div></div><div style="border-top:1px solid #cfd6b0;padding:10px 0;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:13px;line-height:1.4;color:#282829;margin:0 0 2px 0;">Services</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.35;color:#282829;">Microsoft Teams Calling, nbn&#8482;, Mobile</div></div></div></div></div></div><div style="background:#70d44a;padding:16px clamp(20px,5vw,48px);box-sizing:border-box;"><div style="font-size:0;line-height:0;"><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:200px;box-sizing:border-box;padding-right:16px;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.3;color:#282829;padding-left:30px;position:relative;margin:7px 0;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#ffffff;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>Teams Calling on every site</div></div><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:200px;box-sizing:border-box;padding-right:16px;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.3;color:#282829;padding-left:30px;position:relative;margin:7px 0;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#ffffff;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>One supplier, one bill</div></div><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:200px;box-sizing:border-box;padding-right:16px;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.3;color:#282829;padding-left:30px;position:relative;margin:7px 0;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#ffffff;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>A single point of contact</div></div></div></div><div style="background:#ffffff;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="font-size:0;line-height:0;"><div style="display:inline-block;vertical-align:top;width:64%;min-width:280px;box-sizing:border-box;padding-right:clamp(0px,5vw,48px);margin-bottom:24px;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-transform:uppercase;background:#70d44a;color:#282829;padding:3px 7px;margin:0 0 14px 0;">The challenge</div><h2 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(24px,3.6vw,32px);line-height:1.15;color:#282829;margin:0 0 18px 0;text-align:left;">Calls going missing, and nobody to chase</h2><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;">Connect2Group's Loop phone service had become a daily source of uncertainty. Staff couldn't always make calls, and they weren't confident the calls coming in were reaching them. When the team escalated problems, the provider was slow to respond.</p><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;">Services were also spread across four or five suppliers, each set up differently, with no one person to call when something went wrong. For an organisation that supports people every day, a phone system you can't trust isn't just annoying. It's an operational risk.</p><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">They wanted to fix it with a supplier that shared their values as a not-for-profit.</p></div><div style="display:inline-block;vertical-align:top;width:36%;min-width:220px;box-sizing:border-box;padding-right:0;padding-top:46px;"><div style="border-top:4px solid #282829;padding-top:16px;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(56px,8vw,84px);line-height:1;color:#70d44a;margin:0 0 10px 0;">4&ndash;5</div><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.35;color:#282829;margin:0 0 8px 0;">suppliers to manage</div><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">Different setups, different contacts, and no consistency between sites.</p></div></div></div></div><div style="background:#70d44a;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:90px;line-height:0.8;color:#ffffff;margin:0 0 6px 0;">&ldquo;</div><p style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(20px,2.8vw,27px);line-height:1.35;color:#282829;margin:0 0 22px 0;text-align:left;max-width:760px;">Connect2Group was looking for a telco supplier that provided broadband, mobile and VoIP solutions, with them being the single point of contact. Having a responsive support system and a single account manager. Goodtel have met all our expectations.</p><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.3;color:#282829;margin:0 0 2px 0;">Ronald Hine</div><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.4;color:#282829;">Network &amp; Fleet Administrator, Connect2Group</div></div><div style="background:#ffffff;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-transform:uppercase;background:#70d44a;color:#282829;padding:3px 7px;margin:0 0 14px 0;">What we did</div><h2 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(24px,3.6vw,32px);line-height:1.15;color:#282829;margin:0 0 18px 0;text-align:left;">Voice, nbn&#8482; and mobile under one roof</h2><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin-bottom:26px;max-width:720px;">We moved Connect2Group onto Microsoft Teams Calling at all three sites, replacing the Loop service, and brought their nbn&#8482; across to Goodtel. Mobile is the last piece, and it's wrapping up now.</p><div style="font-size:0;line-height:0;"><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:220px;box-sizing:border-box;padding-right:24px;"><div style="border-left:4px solid #70d44a;padding-left:14px;margin:0 0 22px 0;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:1.2;text-transform:uppercase;background:#f2f6dd;color:#282829;padding:3px 6px;margin:0 0 8px 0;">Live</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">Microsoft Teams Calling</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">Plugged straight into the Microsoft 365 setup they already had, so staff make and take calls in an app they use every day.</p></div></div><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:220px;box-sizing:border-box;padding-right:24px;"><div style="border-left:4px solid #70d44a;padding-left:14px;margin:0 0 22px 0;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:1.2;text-transform:uppercase;background:#f2f6dd;color:#282829;padding:3px 6px;margin:0 0 8px 0;">Live</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">nbn&#8482;</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">Services at every site moved across to Goodtel and running.</p></div></div><div style="display:inline-block;vertical-align:top;width:33.33%;min-width:220px;box-sizing:border-box;padding-right:24px;"><div style="border-left:4px solid #70d44a;padding-left:14px;margin:0 0 22px 0;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:1.2;text-transform:uppercase;background:#f2f6dd;color:#282829;padding:3px 6px;margin:0 0 8px 0;">In progress</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">Mobile</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">Final consolidation is underway, bringing the last service under one supplier.</p></div></div></div><div style="background:#f2f6dd;padding:20px 24px;box-sizing:border-box;margin:8px 0 0 0;"><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:17px;line-height:1.25;color:#282829;margin:0 0 6px 0;">One bump along the way</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">One site had a short interruption during the nbn&#8482; move, caused by an issue on the nbn&#8482; network. Our onboarding team stayed on it until it was resolved.</p></div></div><div style="background:#f2f6dd;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-transform:uppercase;background:#70d44a;color:#282829;padding:3px 7px;margin:0 0 14px 0;">Why Goodtel</div><h2 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(24px,3.6vw,32px);line-height:1.15;color:#282829;margin:0 0 18px 0;text-align:left;">The right values, and the right fit</h2><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin-bottom:28px;">Connect2Group chose us for what we stand for and for what we could actually deliver.</p><div style="font-size:0;line-height:0;"><div style="display:inline-block;vertical-align:top;width:25%;min-width:200px;box-sizing:border-box;padding-right:24px;"><div style="border-top:4px solid #282829;padding-top:12px;margin:0 0 24px 0;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:40px;line-height:1;color:#70d44a;margin:0 0 10px 0;">1</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">Values that line up</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">We give 50% of our profits to charity. That mattered to a team whose whole job is supporting their community.</p></div></div><div style="display:inline-block;vertical-align:top;width:25%;min-width:200px;box-sizing:border-box;padding-right:24px;"><div style="border-top:4px solid #282829;padding-top:12px;margin:0 0 24px 0;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:40px;line-height:1;color:#70d44a;margin:0 0 10px 0;">2</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">We only work with NFPs</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">We know how not-for-profits run and what they need from a telco, because they're all we do.</p></div></div><div style="display:inline-block;vertical-align:top;width:25%;min-width:200px;box-sizing:border-box;padding-right:24px;"><div style="border-top:4px solid #282829;padding-top:12px;margin:0 0 24px 0;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:40px;line-height:1;color:#70d44a;margin:0 0 10px 0;">3</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">An easy fit with 365</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">They were already on Microsoft 365, so Teams Calling meant very little disruption to get going.</p></div></div><div style="display:inline-block;vertical-align:top;width:25%;min-width:200px;box-sizing:border-box;padding-right:24px;"><div style="border-top:4px solid #282829;padding-top:12px;margin:0 0 24px 0;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:40px;line-height:1;color:#70d44a;margin:0 0 10px 0;">4</div><h3 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:18px;line-height:1.25;color:#282829;margin:0 0 6px 0;">One contact for everything</h3><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;">One account manager across every service and every site.</p></div></div></div></div><div style="background:#ffffff;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><div style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-transform:uppercase;background:#70d44a;color:#282829;padding:3px 7px;margin:0 0 14px 0;">The results</div><h2 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(24px,3.6vw,32px);line-height:1.15;color:#282829;margin:0 0 22px 0;text-align:left;">Before and after Goodtel</h2><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="width:100%;border-collapse:collapse;margin:0 0 34px 0;"><tr><td style="padding:12px 16px;background:#282829;width:50%;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.2;color:#ffffff;">Before Goodtel</div></td><td style="padding:12px 16px;background:#70d44a;width:50%;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:16px;line-height:1.2;color:#282829;">With Goodtel</div></td></tr><tr><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#ffffff;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#e3e8c8;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:21px;text-align:center;">&#10005;</div>Four or five suppliers, all set up differently</div></td><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#f2f6dd;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.45;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#70d44a;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>One supplier: Goodtel</div></td></tr><tr><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#ffffff;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#e3e8c8;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:21px;text-align:center;">&#10005;</div>An unreliable Loop voice service</div></td><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#f2f6dd;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.45;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#70d44a;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>Microsoft Teams Calling, reliable and familiar</div></td></tr><tr><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#ffffff;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#e3e8c8;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:21px;text-align:center;">&#10005;</div>Staff unsure if calls were getting through</div></td><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#f2f6dd;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.45;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#70d44a;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>Staff trust their phones again, in the office or at home</div></td></tr><tr><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#ffffff;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#e3e8c8;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:21px;text-align:center;">&#10005;</div>Escalations that went nowhere</div></td><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#f2f6dd;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.45;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#70d44a;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>One responsive contact across every site</div></td></tr><tr><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#ffffff;"><div style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#e3e8c8;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:12px;line-height:21px;text-align:center;">&#10005;</div>No supplier aligned with their mission</div></td><td style="padding:14px 16px;vertical-align:top;border-bottom:1px solid #e3e8c8;width:50%;background:#f2f6dd;"><div style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.45;color:#282829;padding-left:30px;position:relative;"><div style="display:inline-block;position:absolute;left:0;top:1px;width:21px;height:21px;border-radius:50%;background:#70d44a;color:#282829;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:13px;line-height:21px;text-align:center;">&#10003;</div>A partner that shares their values</div></td></tr></table><p style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(22px,3.2vw,28px);line-height:1.25;color:#282829;margin:0 0 14px 0;text-align:left;">The biggest win wasn&rsquo;t cost. <span style="background:#70d44a;padding:0 6px;-webkit-box-decoration-break:clone;box-decoration-break:clone;">It was confidence.</span></p><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin:0;max-width:720px;">Every site is on one bill with one point of contact, nbn&#8482; is running everywhere, and Teams Calling works the way the team expects it to. Staff can get on with supporting the people who rely on them, without wondering whether the phone will ring.</p></div><div style="background:#70d44a;padding:clamp(32px,5vw,56px) clamp(20px,5vw,48px);box-sizing:border-box;"><h2 style="font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:clamp(24px,3.6vw,32px);line-height:1.15;color:#282829;margin:0 0 12px 0;text-align:left;">Sound like your phone system?</h2><p style="font-family:lota_grotesquelight,'Lota Grotesque','Helvetica Neue',Helvetica,Arial,sans-serif;font-size:16px;line-height:1.65;color:#282829;margin:0 0 14px 0;text-align:left;margin-bottom:22px;max-width:640px;">Tell us what you're using now and we'll come back with a free, no-obligation side-by-side comparison of what you pay today and what you'd pay with Goodtel.</p><a href="https://form.typeform.com/to/LYno9SGY?utm_source=goodtel_website&amp;utm_medium=case_study&amp;utm_campaign=connect2group" target="_blank" rel="noopener" style="display:inline-block;font-family:fslola-extrabold,'FS Lola','Trebuchet MS',Helvetica,Arial,sans-serif;font-weight:800;font-size:15px;line-height:1.2;text-decoration:none;padding:15px 36px;border-radius:48px;margin:0 10px 10px 0;background:#85639a;color:#ffffff;border:2px solid #85639a;">Get a free Telco Analysis</a></div></div>