Good nbnᵀᴹ | Goodtel
Protected 856 square meters of Daintree Rainforest

Good nbnᵀᴹ

Get speedy, reliable nbn and do good in your sleep.

Goodtel donates 50% of profits to a charity of your choice. So you help people in need and the environment - just by paying your internet bill.

Pick an nbnTM plan

Edit iconNo lock in contracts

Edit icon14 day risk-free trial

Edit icon$0 setup fees

Switch to Goodtel's nbn<sup>TM</sup> in days, not weeks.

Already have nbn<sup>TM</sup>? You'll be up and running within 72 hours (typically less than 90 minutes downtime). If you need it installed for the first time, our support team will be with you at every step.
  • Blazing fast

    Blazing-Fast speeds

    Up to 83Mbs

  • Unlimited data

    Unlimited data

    No excess charges

Help change the
world
by paying
your internet bill.

Goodtel isn't like other telcos. We donate 50% of profits from your nbn™ bill to a charity of your choice. So you support a cause you're passionate about - by doing something you'd do anyway.

See our good causes

"We have nothing but praise for the speed, connection, customer service and purpose of the company. I was connected to the internet within 30min! Have had no outages since switching."

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  • Modem
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  • PICK A CHARITY
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Critical Information Summary

Key Fact Sheet

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Support a Good Cause

OzHarvest

Help free the world of waste and hunger

The Issue

Every single year across Australia, we waste $20 billion dollars worth of good food. As a nation, we produce enough food to feed 60 million people. At the same time, 5 million Aussies will struggle with getting the food they need at some point throughout the year. About a quarter of those are children.

The Good

Every single $1 donated to OzHarvest will enable them to deliver 2 meals to vulnerable Australians.

Indigenous Literacy Foundation

Gift a culturally relevant book for a child in a remote community

The Issue

In Australia there is a huge disparity in the literacy levels between Indigenous and non-Indigenous children. Many of the remote communities where the Indigenous Literacy Foundation (ILF) works report that there are few, if any, books in their homes. Every child in Australia, wherever they live, has the right to thrive and to excel in education. Every child should benefit from equity of opportunity. We can’t achieve justice for our First Peoples without setting First Nations children up to succeed in education. Education matters, because education opens doors.

The Good

$10 will put a culturally relevant book into the hands of a child in a remote community

sleepbus

Provide safe sleeps to vulnerable people

The Issue

On any given night in Australia, 116,000 people are homeless. 8,200 are rough sleepers; sleeping out on the street. People experiencing homelessness encounter violence, harassment and bullying.

The Good

$10 can get a person in need a safe night's sleep.

Rainforest Rescue

Help reduce your carbon footprint

The Issue

Rainforests are under constant threat from development and climate change. Rainforest Rescue helps to rescue and restore vulnerable parts of the Daintree and protect it, forever.

The Good

$5 contributes towards the protection of one square metre of unprotected Daintree lowland rainforest

HeartKids

Help sick children when they need it most

The Issue

Congenital heart disease is one of the leading causes of death of Australian babies. Eight babies are born with a heart condition in Australia every day, with 4 young lives lost each week. Congenital heart disease is the most common birth abnormality, affecting 1 in every 100 babies.

The Good

$20 can assist with items for care bags for those in hospital.

Asylum Seeker Resource Centre

Provide help to people seeking asylum in Australia

The Issue

Families who have fled violence, war and persecution are often then stripped of their basic rights in Australia, while waiting for an outcome of their legal status. People often live this - in limbo for years. During this time, more and more people, without the right to work, become destitute.

The Good

$27 can provide a daily hot meal and food and groceries for a week.

ChildFund Australia

Help provide children with food, water and education in disadvantaged communities

The Issue

More than 260 million children worldwide aren’t receiving a quality education. Being forced out of school and into the workforce at a young age has a profound impact on a child’s life. Child labour harms their physical and mental development, and robs them of their childhood, their education, and their potential.

The Good

$70 can give 7 children school kits.

Save-A-Dog Scheme

Save a dog or cats life and assist in finding them loving homes

The Issue

Every year tens of thousands of healthy dogs and cats are euthanased in Australia. SADS needs your help to rescue and rehome the animals that come into their care.

The Good

$15 can feed an average sized dog or cat for a week.

National Breast Cancer Foundation

Help fund breast cancer research

The Issue

Breast cancer is on the rise - increasing by 38% in the last 10 years alone. It is the most commonly diagnosed cancer in the country with over 3000 Australians losing their life this year. 8 women still die from breast cancer every day.

The Good

A donation to the National Breast Cancer Foundation will support critical life-saving research to stop deaths from breast cancer. For example $25 can contribute towards funding researchers to uncover new drugs targets for chemo-resistant breast cancer

Good guarantees

Here's a few reasons why switching to Goodtel will be smooth sailing.

Goodtel icons Risk free

14 day no-risk trial

We're confident you'll love Goodtel but if you don't, simply cancel within 14 days. You'll receive a full refund.

Goodtel icon Easy Switch

Switch Effortlessly

Switch within 1-3 days (less than 90 mins downtime). New nbnTM installations take 1-3 weeks, maximum.

Goodtel icons Zero contracts

Zero contracts

Pay per month and cancel any time. You won't be locked into any contracts

Goodtel icon Expert business support

Dedicated support

Our friendly support team will quickly respond to your questions or issues -7 days a week.

"The switch itself was easily the simplest and easiest telco experience I've had. You get a top quality NBN service at very competitive prices, and on top of that half of all profits go to good causes. Very highly recommended."

We get asked this a lot

  • Why should I switch to Goodtel for nbnᵀᴹ?

    Good question. It's true - you could probably find a cheaper telco providing a similar quality of NBN services.

    But that's not what sets us apart. At Goodtel, doing good for the planet is our top priority. And that extends from our helpful support team who'll be there for you night and day, through to the core of why we exist as a company - to support our various charity partners as they help make the planet a better place.

    And, of course, our NBN service uses trusted networks to provide you with reliable, blazing-fast broadband. So when you choose Goodtel, you're combining your need for fast, reliable internet with your desire to do good in the world. We're confident it's a choice you'll feel good about.

  • How long does it take to switch to the nbnᵀᴹ?

    The timeframe will vary dependent on the equipment you have available at your place, and if there has been a previous nbnᵀᴹ connection.

    There has been a previous nbnᵀᴹ connection at my home, and I have my own nbnᵀᴹ compatible modem

    Well, that's perfect! In this case, we should be able to have you up and running in 1-3 business days. Please note, if you BYO modem, you will need to configure it for your new connection. We will send you a general guide on how to do this, but it does vary by modem.

    There has been a previous nbnᵀᴹ connection at my home, but I will be purchasing a compatible modem from Goodtel

    Our modems are pre-configured for your nbnᵀᴹ connection, so when it comes, you can plug and play!

    There has never been an nbnᵀᴹ connection at my home

    If your address has not been connected to nbnᵀᴹ before, the standard time frame can be anywhere between 1-3 weeks and is dependent on your nbnᵀᴹ access technology type and technician availability. Your nbnᵀᴹ access technology will determine the exact method of installation for your technician. To check if your address is nbnᵀᴹ ready, head here.

    Helpful article: Can I use my existing modem, or do I need a new one?

  • Can I use my existing modem, or do I need a new one?

    As long as it's an nbnᵀᴹ compatible modem, in most cases yes you can. We can't guarantee every modem will work on our network but we will do our best to get you connected. If you have an old modem that isnt nbnᵀᴹ ready you can send it to us at 20/40 Meagher St, Chippendale NSW 2008 and we will arrange to have it recycled. Alternatively, your local Officeworks should be able to recycle it for you too.

    Please note, if you BYO modem, you will need to configure it for your new connection. We will send you a general guide on how to do this, but it does vary by modem.

  • What's the difference between the modems Goodtel sell?

    The standard modem is the Netcomm NF20MESH Wifi Router. It includes Wifi and is perfectly suitable for most homes.

    The Netcomm NF20MESH Wifi Router + Signal Booster is the upgraded modem and provides a greater range of Wifi meaning it will reach further locations in your home than the standard nbnᵀᴹ modem.

    If your house is particularly large or you simply want, best possible performance from your home network the Netcomm NF20MESH Wifi Router + Signal Booster is for you.

    At check out, we'll ask you if you'd like to purchase one of the above modems, or BYO modem.

    Helpful article: Can I use my existing modem, or do I need a new one?

  • Can I change my nbnᵀᴹ plan?

    Yep! Contact us to change your nbnᵀᴹ plan. There is no cost to change plans other than the difference in the plan cost. Available plans are listed here.

  • Which nbnᵀᴹ plan is best for me?

    For the majority of our customers, the Family plan is the best balance between price and performance with up to 42mpbs during the evening. It'll cover the needs of 3-4 regular users streaming, browsing, studying, and using social media.

    However, if you're an individual or couple, the Casual plan is just fine. Speeds up to 21mbps should cover your needs unless you're downloading huge files.

    For larger (4+) families or users who need to use the internet intensively, our Superfast plan is the best option with blazing-fast speeds of up to 83mpbs - ideal for nearly any online activity.

    The above is intended to be a guide only. You can change your plan anytime with no cost for doing so by contacting us. All Goodtel nbnᵀᴹ plans have unlimited data with no set up fees or contracts.

Socially-conscious Aussies
love doing good with their
nbnTM bill.

"Signing up to goodtel was super easy and we have had no issues since joining. They have a friendly team, great service and you also get to support amazing causes too, it's a win win!"

Edward Benson

"Switching to Goodtel was easy and the service has been no different to the major telco I was with before. The customer service is excellent, and it’s great to know that good causes are benefiting from the service. I love that they are a BCorp too."

Skye

"Fast, reliable internet and I love that some of my bill goes to Asylum Seekers Resource Centre."

Bella E from Greater Melbourne

"Reliable connection with great speed at amazing prices and no sneaky additions on the invoice. I'm actually happy to pay my bill because it's fair and ethical. We haven't had any problems with internet since being with GoodTel but I've been very satisfied"

Michelle from Sydney

"I loved I could chose my charitable organisation and the sign up was easy with great old fashioned support in the process. Great customer service team and little wait times which I love!"

M Zhangdunn from Greater Melbourne

"Reliable connection, no dropouts. Good internet speed. Good customer service - responds to any issues and provides support if needed. Overall would definitely recommend!"

Aditi from ACT

"I switched both my mobile and home NBN over to Goodtel and it was both smooth an easy."

Mike from Sydney, NSW

"Excellent Customer Service, Network Service and Cost - with added peace of mind!"

Mitchell from Launceston, TAS

"Seamless and pain-free, thank you!"

Almo Milk from Melbourne, VIC

"Quality and customer service is simply outstanding."

Karl from Sydney, NSW

"We couldn't be happier with the choice we made."

Clee from Darwin, NT

"Every step of the sign-up process was a breeze, and my NBN installation was hassle free."

Jacob.B from Melbourne, VIC

"The product quality is exceptional with no dropouts and a reliable service."

Chris from Sydney, NSW

"The speeds has been great and no drop-offs in service."

Johan from Camden, NSW

"I can recommend this great Australian business that supports a charity partner that you resonate with."

Monica from Sydney, NSW

"The broadband is super speedy and works in all the rooms of my apartment."

Emma W from Melbourne, VIC

"The connection has been fast and consistent so far."

EBD from Darwin. NT

"Customer service has been fantastic - easy to access and attentive."

CRH from Sydney, NSW

"My nbn was installed without a hiccup and the speeds are great."

Wes from Melbourne, VIC

"Awesome service"

Darren from Perth, WA

"Switching to Goodtel was super quick and painless."

Damien from Brisbane, Qld

More+

Switch to Goodtel for high-speed
nbnTM with a clean conscience.

 

See our Good Causes

About nbn™ 250/25Mbps

NBNco only provides this speed tier in certain locations. If this speed tier isn’t available at your address we will let you know once we have received your order.

If it isn’t available you can opt to go on the NBN100 plan and receive a refund for the difference or alternatively receive a full refund if you choose not to switch to Goodtel.

We can also let you know if and when NBN Co make it available at your address.