Good nbnᵀᴹ

We get asked this a lot

• Why should I switch to Goodtel?

  First and foremost we pride ourselves on providing a service that our customers will love. We use trusted networks that we know will provide reliable services whilst having support teams that love what they do and love helping customers. Helping is at the core of what Goodtel was created for and whether it's customers, our charity partners, the planet or those in need its what we do best. When you choose Goodtel you're combining your telco needs with your desire to do good in the world and we're confident it's a choice you'll feel good about it.

• Can I use my existing modem or do I need a new one?

  As long as it's an nbnᵀᴹ compatible modem, in most cases yes you can. We can't guarantee every modem will work on our network but our technical team will do their best to get you connected. If you have an old modem that isnt nbnᵀᴹ-ready you can send it to us at Level 4, 80 Market St, South Melbourne, 3205 and we will arrange to have it recycled.

• Can I change my nbnᵀᴹ plan at anytime?
  Yes you can. There is no charge to change plans.
• How long does it take to switch to the nbnᵀᴹ?
  If there has been a previous nbnᵀᴹ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbnᵀᴹ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbnᵀᴹ access technology type and technician availability. Your nbnᵀᴹ access technology will determine the exact method of installation for your technician. For connections to premises that are already connected to the nbnᵀᴹ via FTTN/B or HFC technology there may be a small period of downtime when switching providers. For connections to premises that are already connected to the nbnᵀᴹ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no downtime. For connections to premises that have not yet connected to the nbnᵀᴹ via FTTN/B or HFC technology there may be a small period of downtime when connecting. For connections to premises that have not yet connected to the nbnᵀᴹ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.
• What's the difference between the standard modem and the upgraded modem?
  The standard modem is the Netcomm NF10WV. It includes Wifi and is perfectly suitable for most homes. You can connect up to 4 devices to it using an ethernet cable plus as many wireless devices as you need. The Netcomm NF18ACV upgraded modem offers AC1600 Wifi, which provides wireless broadcast at 2.6Ghz and 5Ghz. This provides faster data transfer between different devices in your home. It also provides a greater range of Wifi meaning it will reach further locations in your home than the standard nbnᵀᴹ modem. If your house is particularly large or you simply want, best possible performance from your home network the Netcomm NF18ACV is for you. You can purchase the upgraded modem when completing your sign up at the check out.
• Which nbnᵀᴹ plan should I choose?
  Goodtel offers 3 different nbnᵀᴹ speed plans. nbnᵀᴹ25 is more suited to homes with 1-2 people. It provides 21 Mbps typical evening speeds. This is the entry level plan and will suit a household that doesn't need to connect to too many devices at once. nbnᵀᴹ50 is more suited to homes with 2-4 people. It provides 42 Mbps typical evening speeds. This is the good all rounder plan for families and will ensure everyone can be online at the same time whenever it's required. nbnᵀᴹ100 is more suited to homes with 4+ people. It provides 83 Mbps typical evening speeds. This is the plan for larger families to use and for those that have a regular need to upload or download large files. The above is intended to be a guide only and don't forget you can change your plan anytime with no cost for doing so. All Good nbnᵀᴹ plans are unlimited with no set up fees and no contracts.