Get speedy, reliable nbn^ᵀᴹ and do good in your sleep.

We get asked this a lot

• Why should I switch to Goodtel?

  Good question. It's true - you could probably find a cheaper telco providing a similar quality of NBN services.

  But that's not what sets us apart. At Goodtel, doing good for the planet is our top priority. And that extends from our helpful support team who'll be there for you night and day, through to the core of why we exist as a company - to support our various charity partners as they help make the planet a better place.

  And, of course, our NBN service uses trusted networks to provide you with reliable, blazing-fast broadband. So when you choose Goodtel, you're combining your need for fast, reliable internet with your desire to do good in the world. We're confident it's a choice you'll feel good about.

• How long does it take to switch to the nbnᵀᴹ?

  If there has been a previous nbnᵀᴹ connection at your premises the standard time frame is 1-3 business days and there will be no additional work required by a technician. If your address has not been connected to nbnᵀᴹ before the standard time frame can be anywhere between 1-3 weeks and is dependent on your nbnᵀᴹ access technology type and technician availability. Your nbnᵀᴹ access technology will determine the exact method of installation for your technician.

• Can I use my existing modem or do I need a new one?

  As long as it's an nbnᵀᴹ compatible modem, in most cases yes you can. We can't guarantee every modem will work on our network but our technical team will do their best to get you connected. If you have an old modem that isnt nbnᵀᴹ-ready you can send it to us at Level 4, 80 Market St, South Melbourne, 3205 and we will arrange to have it recycled.

• What's the difference between the standard modem and the upgraded modem?

  The standard modem is the Google Nest Wifi Router. It includes Wifi and is perfectly suitable for most homes.

  The Google Nest Wifi 2 Pack is the upgraded modem and provides a greater range of Wifi meaning it will reach further locations in your home than the standard nbnᵀᴹ modem.

  If your house is particularly large or you simply want, best possible performance from your home network the Google Nest Wifi 2 Pack is for you.

  You can purchase the upgraded modem when completing your sign up at the check out.

• Can I upgrade or downgrade nbnᵀᴹ plans easily?

  If you want to switch plans, all you need to do is let us know your desired plan via email or phone. Your plan will be changed within 48 hours. There is no cost to change plans other than the difference in the plan cost.
  

• Which nbnᵀᴹ plan is best for me?

  For the majority of our customers, the Family plan is the best balance between price and performance with up to 42mpbs during the evening. It'll cover the needs of 3-4 regular users streaming, browsing, studying, and using social media.

  However, if you're an individual or couple, the Casual plan is just fine. Speeds up to 21mbps should cover your needs unless you're downloading huge files.

  For larger (4+) families or users who need to use the internet intensively, our Superfast plan is the best option with blazing-fast speeds of up to 83mpbs - ideal for nearly any online activity.

• How do I set up my Google Nest Modem?

  The Google nest modem is not pre-configured therefore you are required to set it up. We recommend simply following the instructions below to set the Google nest in your home, and you can also check out Google’s set up video.

  To setup the Google router:

  1. Download the Google Home app on Android or iOS
  Set up a home if this is your first time using the Google Home app.

  2. Place your Google router in a location that is in plain view, on a shelf or stand, at eye level for optimum WiFi performance. WiFi performance improves when the router is located higher up.
  
  3. Connect the Ethernet cable to the Nest router’s WAN port. For FTTP/FTTC/HFC/Fixed Wireless the Ethernet cable will run from the nbn™ connection device. For FTTN/B the Ethernet cable will run from the modem.
  
  4. Plug the power adapter in to the Google Nest router. After a minute, the light will pulse white to indicate the router is powered on and ready for set up.
  
  5. Open the Google Home app on your phone or tablet.
  
  6. Tap add + > Set up device.
  
  7. Under ‘New devices’, tap Set up new devices in your home.
  
  8. Choose a home.
  
  9. Select your Nest WiFi router.
  
  10. Scan your QR code on the bottom of your device. If you’re unable to scan the code, tap Continue without scanning, then enter the setup key located on the bottom of the device.
  
  11. Select a room for your router, or create a new one.
  
  12. Give your WiFi network a name and a password. We recommend creating a secure password to protect your WiFi network. This will be the password you will later need to enter when connecting your devices to the WiFi.
  
  13. The router will create the WiFi network. This will take a few minutes.
  
  14. If you’d like to add another WiFi device, tap Yes in the app to continue now or you can add extra devices later through the Add + > Set up device menu in Google Home.

  If you need any assistance, just call our friendly team on 1800 11 GOOD (4663). Or email us at [email protected]