Good nbnᵀᴹ

Get speedy, reliable nbn and do good in your sleep.

Goodtel donates 50% of profits to a charity of your choice. So you help people in need and the environment - just by paying your internet bill.

Pick an nbnTM plan

Edit iconNo lock in contracts

Edit icon14 day risk-free trial

Edit icon$0 setup fees

Switch to Goodtel's nbn<sup>TM</sup> in days, not weeks.

Already have nbn<sup>TM</sup>? You'll be up and running within 72 hours (typically less than 90 minutes downtime). If you need it installed for the first time, our support team will be with you at every step.
  • Blazing fast

    Blazing-Fast speeds

    Up to 83Mbs

  • Unlimited data

    Unlimited data

    No excess charges

Help change the
world
by paying
your internet bill.

Goodtel isn't like other telcos. We donate 50% of profits from your nbn™ bill to a charity of your choice. So you support a cause you're passionate about - by doing something you'd do anyway.

See our good causes

"We have nothing but praise for the speed, connection, customer service and purpose of the company. I was connected to the internet within 30min! Have had no outages since switching."

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Critical Information Summary

Key Fact Sheet

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Support a Good Cause

Burn Bright

Improve school kids mental wellbeing

The Issue

In Australia mental illness rates in young people are the highest they have ever been. One in four young people will be diagnosed with a mental illness during adolescence and one in five young people who are diagnosed with a mental illness will have it persist into adulthood.

The Good

$30 supports a young person to attend a Burn Bright school based wellbeing or leadership program.

Save-A-Dog Scheme

Save a dog or cats life and assist in finding them loving homes

The Issue

Every year tens of thousands of healthy dogs and cats are euthanased in Australia. SADS needs your help to rescue and rehome the animals that come into their care.

The Good

$15 can feed an average sized dog or cat for a week.

Asylum Seeker Resource Centre

Provide help to people seeking asylum in Australia

The Issue

Families who have fled violence, war and persecution are often then stripped of their basic rights in Australia, while waiting for an outcome of their legal status. People often live this - in limbo for years. During this time, more and more people, without the right to work, become destitute.

The Good

$27 can provide a daily hot meal and food and groceries for a week.

Drought Angels

Support Aussie farming families

The Issue

The impact of the drought in Australia is almost impossible to fathom or describe. Farmers everywhere are facing desperate times and many are being left with no choice but to walk off their properties under the crippling strain of debt.

The Good

$30 could provide breakfast for a family for a week

HeartKids

Help sick children when they need it most

The Issue

Congenital heart disease is one of the leading causes of death of Australian babies. Eight babies are born with a heart condition in Australia every day, with 4 young lives lost each week. Congenital heart disease is the most common birth abnormality, affecting 1 in every 100 babies.

The Good

$20 can assist with items for care bags for those in hospital.

Indigenous Literacy Foundation

Gift a culturally relevant book for a child in a remote community

The Issue

In Australia there is a huge disparity in the literacy levels between Indigenous and non-Indigenous children. Many of the remote communities where the Indigenous Literacy Foundation (ILF) works report that there are few, if any, books in their homes. Every child in Australia, wherever they live, has the right to thrive and to excel in education. Every child should benefit from equity of opportunity. We can’t achieve justice for our First Peoples without setting First Nations children up to succeed in education. Education matters, because education opens doors.

The Good

$10 will put a culturally relevant book into the hands of a child in a remote community

sleepbus

Provide safe sleeps to vulnerable people

The Issue

On any given night in Australia, 116,000 people are homeless. 8,200 are rough sleepers; sleeping out on the street. People experiencing homelessness encounter violence, harassment and bullying.

The Good

$10 can get a person in need a safe night's sleep.

ChildFund Australia

Help provide children with food, water and education in disadvantaged communities

The Issue

More than 260 million children worldwide aren’t receiving a quality education. Being forced out of school and into the workforce at a young age has a profound impact on a child’s life. Child labour harms their physical and mental development, and robs them of their childhood, their education, and their potential.

The Good

$70 can give 7 children school kits.

OzHarvest

Help free the world of waste and hunger

The Issue

Every single year across Australia, we waste $20 billion dollars worth of good food. As a nation, we produce enough food to feed 60 million people. At the same time, 5 million Aussies will struggle with getting the food they need at some point throughout the year. About a quarter of those are children.

The Good

Every single $1 donated to OzHarvest will enable them to deliver 2 meals to vulnerable Australians.

Greening Australia

Reduce your carbon footprint

The Issue

Since European settlement, over 90 million hectares of land across Australia has been cleared, threatening species and the productivity of farmlands. Climate change will only exacerbate the impact with reduced rainfall, increased temperatures, droughts and more frequent extreme weather events.

The Good

$50 can support Greening Australia to plant enough trees and shrubs to store 1 tonne of carbon dioxide

Good guarantees

Here's a few reasons why switching to Goodtel will be smooth sailing.

Goodtel icons Risk free

14 day no-risk trial

We're confident you'll love Goodtel but if you don't, simply cancel within 14 days. You'll receive a full refund.

Goodtel icon Easy Switch

Switch Effortlessly

Switch within 1-3 days (less than 90 mins downtime). New nbnTM installations take 1-3 weeks, maximum.

Goodtel icons Zero contracts

Zero contracts

Pay per month and cancel any time. You won't be locked into any contracts

Goodtel icon Expert business support

Dedicated support

Our friendly support team will quickly respond to your questions or issues -7 days a week.

"The switch itself was easily the simplest and easiest telco experience I've had. You get a top quality NBN service at very competitive prices, and on top of that half of all profits go to good causes. Very highly recommended."

We get asked this a lot

  • Why should I switch to Goodtel?

    Good question. It's true - you could probably find a cheaper telco providing a similar quality of NBN services.

    But that's not what sets us apart. At Goodtel, doing good for the planet is our top priority. And that extends from our helpful support team who'll be there for you night and day, through to the core of why we exist as a company - to support our various charity partners as they help make the planet a better place.

    And, of course, our NBN service uses trusted networks to provide you with reliable, blazing-fast broadband. So when you choose Goodtel, you're combining your need for fast, reliable internet with your desire to do good in the world. We're confident it's a choice you'll feel good about.

  • How long does it take to switch to the nbnᵀᴹ?

    If there has been a previous nbnᵀᴹ connection at your premises the standard time frame is 1-3 business days and there will be no additional work required by a technician. If your address has not been connected to nbnᵀᴹ before the standard time frame can be anywhere between 1-3 weeks and is dependent on your nbnᵀᴹ access technology type and technician availability. Your nbnᵀᴹ access technology will determine the exact method of installation for your technician.

  • Can I use my existing modem or do I need a new one?

    As long as it's an nbnᵀᴹ compatible modem, in most cases yes you can. We can't guarantee every modem will work on our network but our technical team will do their best to get you connected. If you have an old modem that isnt nbnᵀᴹ-ready you can send it to us at Level 4, 80 Market St, South Melbourne, 3205 and we will arrange to have it recycled.

  • What's the difference between the standard modem and the upgraded modem?

    The standard modem is the Google Nest Wifi Router. It includes Wifi and is perfectly suitable for most homes.

    The Google Nest Wifi 2 Pack is the upgraded modem and provides a greater range of Wifi meaning it will reach further locations in your home than the standard nbnᵀᴹ modem.

    If your house is particularly large or you simply want, best possible performance from your home network the Google Nest Wifi 2 Pack is for you.

    You can purchase the upgraded modem when completing your sign up at the check out.

  • Can I upgrade or downgrade nbnᵀᴹ plans easily?

    If you want to switch plans, all you need to do is let us know your desired plan via email or phone. Your plan will be changed within 48 hours. There is no cost to change plans other than the difference in the plan cost.

  • Which nbnᵀᴹ plan is best for me?

    For the majority of our customers, the Family plan is the best balance between price and performance with up to 42mpbs during the evening. It'll cover the needs of 3-4 regular users streaming, browsing, studying, and using social media.

    However, if you're an individual or couple, the Casual plan is just fine. Speeds up to 21mbps should cover your needs unless you're downloading huge files.

    For larger (4+) families or users who need to use the internet intensively, our Superfast plan is the best option with blazing-fast speeds of up to 83mpbs - ideal for nearly any online activity.

  • How do I set up my Google Nest Modem?

    The Google nest modem is not pre-configured therefore you are required to set it up. We recommend simply following the instructions below to set the Google nest in your home, and you can also check out Google’s set up video.

    To setup the Google router:

    1. Download the Google Home app on Android or iOS
    Set up a home if this is your first time using the Google Home app.

    2. Place your Google router in a location that is in plain view, on a shelf or stand, at eye level for optimum WiFi performance. WiFi performance improves when the router is located higher up.

    3. Connect the Ethernet cable to the Nest router’s WAN port. For FTTP/FTTC/HFC/Fixed Wireless the Ethernet cable will run from the nbn™ connection device. For FTTN/B the Ethernet cable will run from the modem.

    4. Plug the power adapter in to the Google Nest router. After a minute, the light will pulse white to indicate the router is powered on and ready for set up.

    5. Open the Google Home app on your phone or tablet.

    6. Tap add + > Set up device.

    7. Under ‘New devices’, tap Set up new devices in your home.

    8. Choose a home.

    9. Select your Nest WiFi router.

    10. Scan your QR code on the bottom of your device. If you’re unable to scan the code, tap Continue without scanning, then enter the setup key located on the bottom of the device.

    11. Select a room for your router, or create a new one.

    12. Give your WiFi network a name and a password. We recommend creating a secure password to protect your WiFi network. This will be the password you will later need to enter when connecting your devices to the WiFi.

    13. The router will create the WiFi network. This will take a few minutes.

    14. If you’d like to add another WiFi device, tap Yes in the app to continue now or you can add extra devices later through the Add + > Set up device menu in Google Home.

    If you need any assistance, just call our friendly team on 1800 11 GOOD (4663). Or email us at [email protected]

Socially-conscious Aussies
love doing good with their
nbnTM bill.

"I switched both my mobile and home NBN over to Goodtel and it was both smooth an easy."

Mike from Sydney, NSW

"Excellent Customer Service, Network Service and Cost - with added peace of mind!"

Mitchell from Launceston, TAS

"Seamless and pain-free, thank you!"

Almo Milk from Melbourne, VIC

"Quality and customer service is simply outstanding."

Karl from Sydney, NSW

"We couldn't be happier with the choice we made."

Clee from Darwin, NT

"Every step of the sign-up process was a breeze, and my NBN installation was hassle free."

Jacob.B from Melbourne, VIC

"The product quality is exceptional with no dropouts and a reliable service."

Chris from Sydney, NSW

"The speeds has been great and no drop-offs in service."

Johan from Camden, NSW

"I can recommend this great Australian business that supports a charity partner that you resonate with."

Monica from Sydney, NSW

"The broadband is super speedy and works in all the rooms of my apartment."

Emma W from Melbourne, VIC

"The connection has been fast and consistent so far."

EBD from Darwin. NT

"Customer service has been fantastic - easy to access and attentive."

CRH from Sydney, NSW

"My nbn was installed without a hiccup and the speeds are great."

Wes from Melbourne, VIC

"Awesome service"

Darren from Perth, WA

"Switching to Goodtel was super quick and painless."

Damien from Brisbane, Qld

More+

Switch to Goodtel for high-speed
nbnTM with a clean conscience.

 

See our Good Causes

About nbn™ 250/25Mbps

NBNco only provides this speed tier in certain locations. If this speed tier isn’t available at your address we will let you know once we have received your order.

If it isn’t available you can opt to go on the NBN100 plan and receive a refund for the difference or alternatively receive a full refund if you choose not to switch to Goodtel.

We can also let you know if and when NBN Co make it available at your address.