Inbound services with impact | Goodtel
Provided 626 people seeking asylum with groceries for a week

Inbound number with impact

Stand out and make a difference with your business number

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Create a local presence anywhere in Australia with an inbound number

Our 13, 1300, and 1800 numbers act as a singular point of contact for your business and help effectively manage your inbound calling experience.

Our inbound services can help you simplify your customer engagement by allowing seamless connection.

Get an easily memorable number and efficiently route calls to the most convenient location, to give your callers a customer experience.

Choose a number that is best for your business

Features and insights all in one place

Call Recording

Good for compliance, quality assurance, staff training, and dispute resolution.

Reporting and analytics

Call Analytics for a deep dive into how your customers make calls and their calling habits.


Use the integrated IVRs and preamble messages to precisely direct incoming calls.

Multiple Site reporting

Take control of your nationwide Smart Routing by State, Postcode, Time of Day and more—all managed by you

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Choosing the right business phone number is important but it does not have to be overwhelming.

Our team can talk you through the available options for your business to find the perfect one for you

Reporting made simple

Our Number Manager Platform is the market-leading portal for call management, offering an intuitive and user-friendly application. Offering instant updates and live call status reports, monitor your inbound situation or schedule email reports to review campaigns at your own convenience.

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As a result of switching to Goodtel, Friends for Good are saving over 20% on the cost of its 1800 number service compared to its previous provider.

Inbound solutions for socially conscious businesses

Any of our inbound services can act as a unified, portable, and versatile point of contact. Picking the right one for your requirements will depend on your business objectives and our specialists can help you get set up to make the most of today's inbound calling technology. By choosing Goodtel, your organisation will help make a positive social impact as we donate 50% of our profits back to good causes that help protect the planet and those in need.

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    Supporting you and your business

    We understand you just want your telco to work and our team has over 30 years experience in making that happen.

    Our team is on hand 7 days a week to provide you with dedicated support for whenever your business needs it.

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    Good by name, good by nature

    Get the feel good factor each time you pay your Goodtel inbound bill with 50% of the profits from your service going back to good causes that help protect the planet and those in need.

    Choose to reduce your business’ carbon footprint, support disadvantaged children or fund vital cancer research, at no extra cost to you. It’s a bill you pay anyway so why not let it make a difference and support a cause you and your team care about.

    Learn more about our impact here


    Speak to our team about your inbound service today

    Leave your details and one of our team will get back to you within 4 business hours.