Privacy Collection Statement | Goodtel
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Privacy Collection Statement

Privacy Collection


This Privacy Collection Statement is made by Goodtel Communications Pty Ltd ("Goodtel", "we", "us", "our"). The purpose of this Privacy Collection Statement is to give a general overview about the collection of your personal information. For further information please see our Privacy Policy.

Reason For Collection

Personal information is collected for a number of reasons, these include:

  • Provide and manage the services and products that we provide to you;
  • Advise you of changes and improvements in the services and products we provide you;
  • Marketing products and services to you; and
  • Comply with our legal obligations.

In certain circumstances we may also collect sensitive information about you. As an example this may include whether you require life support equipment or a back to base monitored alarm.


By providing us your information, you give your expressed consent to our exchanging of your information with our related corporate bodies, agents and contractors (such as call centres and third party suppliers like NBNTM), some of whom may be located outside of Australia, and, where relevant, our wholesale service partners. If you provide us with personal information about another person please make sure that you tell that person about this privacy statement. To access the personal information we hold about you, please call us on 1800 114 663.


If you no longer wish to received communications from us that are non-account related or legally required, you may request to opt-out from receiving such marketing communication by contacting us on 1800 114 663 or by emailing We will not charge you for any request to opt-out and will process your request as soon as reasonably practicable.

National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

Appointment of Advocate or Authorised Representative

If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the Appointment of Advocate or Authorised Representative form available at

Goodtel Communications Pty Ltd, Level 4, 80 Market St, South Melbourne, Victoria, 3205 | 1800 11 GOOD |

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