Privacy Collection Statement

General

This Privacy Collection Statement is made by Goodtel Communications Pty Ltd (“Goodtel”, “we”, “us”, “our”). The purpose of this Privacy Collection Statement is to give a general overview about the collection of your personal information. For further information please see our Privacy Policy at www.goodtel.com.au/policies.

Reason For Collection

Personal information is collected for a number of reasons, these include:

• Provide and manage the services and products that we provide to you;
• Advise you of changes and improvements in the services and products we provide you;
• Marketing products and services to you;
• Comply with our legal obligations; and
• Verify your identity using the Australian Government’s Document Verification Service (DVS) — for more information on how we use the DVS, your rights, and how to make a complaint, please see the ‘Identity verification and the Document Verification Service’ section of our Privacy Policy at www.goodtel.com.au/policies.

In certain circumstances we may also collect sensitive information about you. As an example this may include whether you require life support equipment or a back to base monitored alarm.

Consent

By providing us your information, you give your expressed consent to our exchanging of your information with our related corporate bodies, agents and contractors (such as call centres and third party suppliers like NBN™), some of whom may be located outside of Australia, and, where relevant, our wholesale service partners. If you provide us with personal information about another person please make sure that you tell that person about this privacy statement. To access the personal information we hold about you, please call us on 1800 114 663.

Where we verify your identity using the DVS, we will seek your express consent before submitting your identification information. This consent may be collected via our online application form or, where applicable, verbally during a telephone interaction with our team. Details of what you are consenting to will be provided to you at that time.

Opt-Out

If you no longer wish to receive communications from us that are non-account related or legally required, you may request to opt-out from receiving such marketing communication by contacting us on 1800 114 663 or by emailing hello@goodtel.com.au. We will not charge you for any request to opt-out and will process your request as soon as reasonably practicable.

National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us. The National Relay Service contact number is 133 677. The number for the Translating & Interpreting Service is 131 450.

Appointment of Advocate or Authorised Representative

If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the Appointment of Advocate or Authorised Representative form available at www.goodtel.com.au/policies.