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How do I activate my SIM card?
How to activate your SIM when you're bringing your existing number over to Goodtel
When your SIM arrives in the post, keep your current provider's SIM card in your phone for now and follow these steps:
- Head to the Self Care Portal (within a couple of days of signing up, you should've been sent your account number and instructions on setting up your log in)
- Once you're there, click 'Mobile' > 'SIM activations' and follow the prompts to activate.
During the process, we will text a verification code to your current SIM card, so make sure you've got your phone on you!
You'll know that the activation is done when your current provider's SIM goes into SOS, at which point you can pop your Goodtel SIM in!
How to activate your SIM when you're activating a brand new number
When your SIM arrives in the post, follow these steps to activate it:
- Head to the Self Care Portal (within a couple of days of signing up, you should've been sent your account number and instructions on setting up your log in)
- Once you're there, click 'Mobile' > 'SIM activations' and follow the prompts to activate.