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What are your late payment fees?

If you have not paid your invoice within 5 days after the monthly due date there will be a $15.00 ex GST debit added to your account. If two invoices go unpaid, we will suspend your services until payment is made. The due date is the 15th of every month.

We understand that sometimes you may not be able to pay your Goodtel bill on time. However, if you know this in advance, it is always best to request a payment extension or payment plan to let us know. You can do so by sending an email to [email protected] or calling us on 1800 11 GOOD (4663).

Getting a payment extension or a payment plan will help you avoid potential late payment fees and suspensions to your service(s).

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