We get asked this a lot

• (Services ordered after May 2023) How do I gift mobile data?

  To gift your mobile data to another Goodtel service, follow the steps below:
  

  1. Log into the Self Care Portal using your customer account number, email and password

  2. Hover over the 'Mobile' drop down menu and then click Active Mobile Services

  3. Select the mobile service you wish to gift data from

  4. From the menu, select Gift Data

  5. Enter the mobile number you wish to gift data to and the amount of data you want to gift.

• (Services ordered before May 2023) What happens if I run out of data?

  If you run out data, we'll automatically add 1GB to your allowance for $10 (incl. GST). We'll do this up to 5GB in a monthly plan period.

  If you'd like to opt-out of this automatic add-on OR you've run out of data and have already have 5GB worth of automatic add-ons in your billing month, please reach out to us.

  Helpful articles: How can I contact Goodtel? and How do I check my mobile data usage?

• What happens to any data I have left over at the end of my billing period?

  We'll pop it in your data bank for you to use if you ever run out of data! You can store up to 500GB in your data bank.
  

  Helpful articles: What happens if I run out of data?

• How do I check my mobile data usage?

  You can view your live mobile usage using our Self Care Portal by clicking 'Check Mobile Data' and following the prompts.

  We'll also send you a text when you reach 50%, 80% and 100% of your monthly allowance.

  Helpful articles: What happens if I run out of data? and What happens to any data I have left over at the end of my billing period?
  
  
  

• (Services ordered from May 2023) What happens if I run out of data?

  We'll text you when your data balance is running low. There are two ways you can grab more data. If you run out data and choose not to top up, you won't have access to mobile data until the end of your current billing cycle.

  Buy a one-off 3GB for $12.50 (incl. GST)

  1. Log in to your Self Care Portal
  2. Hover over 'Mobile', and click Active Mobile Services > View next to the service you'd like to update
  3. Click Purchase Addon
  4. Next to "3GB Data Top up (Once)", click + Activate > Yes
     

  The data will be applied immediately, and you can track it in your Self Care Portal. Unused add-on data is forfeited at the end of the current billing period, the data will not be added to your data bank.

  Set your account to auto top-up

  If you're running out of data often, you may want to consider changing your plan to one with a higher allowance, or setting your account to auto top-up. With auto-top up, we will add 3GB for $12.50 (incl. GST) every time you run out of data, at a maximum of 5 topups per month. To set your account to auto-top up, follow these steps:

  1. Log in to your Self Care Portal
  2. Hover over 'Mobile', and click Active Mobile Services > View next to the service you'd like to update
  3. Click Purchase Addon
  4. Next to "15GB Data Topup (Monthly)", click + Enable > Yes.

  Unused add-on data is forfeited at the end of the current billing period, the data will not be added to your data bank.

  Helpful articles: How do I check my mobile data usage?

• (Services ordered before May 2023) Can I change my mobile plan?

  Yep! Contact us to change your plan.

• (Services ordered from May 2023) How can I change my mobile plan?

  You can see our mobile plans here. To change your plan, follow these steps:

  1. Log in to your Self Care Portal
  2. Hover over 'Mobile', and click Active Mobile Services > View next to the service you'd like to update
  3. Click Change Plan and follow the prompts.

  Your new plan will be effective from the start of your next month's billing cycle. In the interim, if you've run out of data, you may want to top up your data.

  Please note, if you downgrade your plan, you will forfeit any data in your data bank.

• (Services ordered after May 2023) How do I set up my voicemail with my Goodtel mobile service?

  To check your voicemail, dial 101. The first time you do this, you will be asked for a PIN number. The PIN number, by default, should be set to 366141. If it's not, please log into your Self Care Portal, navigate to your Mobile page, click Modify Features and hover over the 'i' information box next to 'Reset Voicemail Pin' to get your current pin, or set a new one.

  To set up a personalised greeting, dial 101 and select menu option '2' and follow the prompts.

  Unfortunately, Goodtel doesn't support visual voicemail at this time. Visual voicemail is an iOS only feature where customers can access their voicemails directly from their Phone app.

• (Services ordered after May 2023) How do I manage voicemail and other call diversion settings?

  To change your voicemail (or other call forwarding/diversion settings), please log in to your Self Care Portal, navigate to your Mobile page and click Modify Features up the top.

  From here, scroll down to your Call Forwarding Settings (highlighted in purple in the screenshot below).

  From here you can set what you want to happen for the caller for each of the the below scenarios:

  • No reply (when you don't answer the call)
  • Not reachable (when you don't have service)
  • Busy (when you reject the call)

  For each of these outcomes, you can set your preferred result for the caller:

  • Nothing happens for the caller. If you toggle the outcome 'off', the call will just hang up - they will not be able to leave a message
  • Send the caller to voicemail
  • Send the caller to another number

  Want to send all calls to voicemail or another number?

  If you don't want to be notified of any calls, and instead send your callers directly to voicemail or another number, you can toggle 'on' "Call Forwarding - Unconditional".

  

• How can I check my remaining mobile data balance?

  There are two ways to check your remaining data balance.

  The simplest way:

  Call *159# from your phone that has the Goodtel SIM in. When you press the call button, your remaining data will show up on the screen.

  If you're having trouble with the above, you can also check your balance in the Self Care portal:

  1. Log into Self Care Portal
  2. Hover over 'Mobile' in the top menu, and click Active Mobile Services
  3. Click View against the service you want to check the balance for
  4. At the top of your dashboard, you will be able to see your remaining balance.